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FAQs

  • Visit our website: www.nabilstockdealer.com.np.
  • Click on “Open TMS Account” or the KYC update portal link.
  • Log in with your existing credentials (Existing User).
  • Update your KYC details, upload fresh documents as required, and submit.

You can also visit our office in person at IJ Plaza, Durbarmarga for assisted KYC updates.

Your KYC form may be rejected for the following reasons:

  • Unclear, blurry, or low-quality document images
  • Incomplete or missing information in the form
  • Document mismatch or inconsistency
  • Unclear or unverifiable address details
  • Duplicate or incorrect contact information
  • Payment not completed (for DEMAT renewal)

Please review the rejection reason provided in your account status and resubmit the form with correct and clear documents. Contact us at info@nabilstockdealer.com.np for specific guidance.

When a minor turns 18 (reaches the age of majority), the account must be converted to an adult account. The process requires:

  • The account holder must be physically present at our office along with the registered guardian.
  • Bring valid National ID (Citizenship Certificate / NID Card) of the account holder.
  • Recent Passport-size photographs of the account holder.
  • Complete the Minor to Major Account Conversion Form available at our office.
  • Our team will update the KYC and account details accordingly.

File upload issues are commonly caused by:

  • File size too large — please compress your images to below 5 MB before uploading.
  • Unsupported file format — ensure files are in JPG, JPEG, or PNG format.
  • Poor internet connection — try uploading on a stable connection.
  • Browser compatibility issues — try using Google Chrome or Microsoft Edge.

If the issue persists, please email your documents to info@nabilstockdealer.com.np with your Client ID.

If you are not receiving the OTP on your registered mobile number:

  • Ensure your mobile number is active and has signal.
  • Check if your registered number is correct in the system.
  • The OTP is also sent to your registered email address — please check there as well.
  • If neither is received, contact us at info@nabilstockdealer.com.np with your Client ID to have your contact details updated.

If the OTP is not received in your registered email:

  • Check your Spam/Junk folder.
  • Ensure you are checking the correct email registered with your account.
  • If you no longer have access to your registered email, contact us at info@nabilstockdealer.com.np with your Client ID and a copy of your citizenship to update your contact details.

KYC can be updated online from anywhere in the world through our online portal. Please follow the same steps as the online KYC update process. You will receive the OTP on your registered mobile number and email. If you are facing issues receiving the OTP internationally, contact us at info@nabilstockdealer.com.np with your Client ID, and we will assist you in updating your details.

Yes, KYC update is mandatory as per SEBON and CDSC regulations. All investors are required to keep their KYC information current. Failure to update KYC may result in account restrictions, including inability to trade, withdraw funds, or apply for IPOs. Please ensure your KYC is updated regularly, especially when there are changes to your personal information, address, or bank account.

To upload a thumbprint for online KYC:

  • Stamp your left and right thumbprints on a clean white paper.
  • Write “Left Thumb” and “Right Thumb” below the respective prints.
  • Take a clear, well-lit photograph of the paper.
  • Upload this image to the designated thumbprint field in the KYC form.

Alternatively, you may upload a clear photograph of the thumbprint from your Citizenship Certificate.

Yes, you may use a Google Maps screenshot or location image for your address, provided your current residence is clearly and accurately marked. However, a hand-drawn map showing your house, landmarks, and surrounding roads is preferred as it is the standard required format for KYC submission.

No, you cannot update your personal bank details in another person’s TMS account. As per SEBON’s KYC regulations and anti-money laundering (AML) guidelines, the bank account linked to a TMS account must belong to the same account holder. Each person’s own bank account must be registered in their own TMS account.

If your specific bank branch is not listed in the KYC portal, you may select the Head Office or Corporate Office of your bank as the branch option. The specific branch does not affect your trading or banking activities. Your account will still be correctly linked to your bank. If you continue to face issues, contact us at info@nabilstockdealer.com.np.

Real-time NEPSE index updates, Sensitive Index, Market Turnover, and Volume are displayed on the top section of the TMS dashboard at tms77.nepsetms.com.np. You can monitor these throughout market hours (11:00 AM – 3:00 PM, Sunday to Thursday).

The current market status (Open / Closed / Pre-Open) is displayed on the top right corner of the TMS dashboard. You can also check market status at nepalstock.com.np (NEPSE’s official website).

To view your trade summary:

  • Log in to your TMS account.
  • Go to “Reports” in the navigation panel.
  • Click on “Trade Book” to view all executed trades.
  • You can filter by date range to view historical trade summaries and export the data if needed.

Yes, the NEPSE chart on the TMS dashboard defaults to a 1-second timeframe. You can change the timeframe by clicking on the “1s” button on the chart and selecting your preferred timeframe (e.g., 1 minute, 5 minutes, etc.) to view NEPSE’s index movement over different intervals.

Odd lot shares (less than standard lot of 10 shares) can be bought or sold through the standard Buy/Sell section in TMS. Log in, go to Order Management → Buy/Sell, enter the company symbol, specify the odd lot quantity and price, and place your order. Odd lot transactions are processed through NEPSE’s odd lot market.

  • Go to “Order Book” in your TMS account.
  • Find the pending order you wish to modify or cancel.
  • Click the Edit icon to modify (quantity or price) or the Delete icon to cancel the order.
  • Confirm your changes.

Note: Orders can only be modified or cancelled while their status is “Pending.” Once an order is fully executed (status: Complete), no changes can be made.

  • LMT (Limit Order): You set a specific price at which you are willing to buy or sell. The order will only execute if the market reaches your specified price. This gives you price control but the order may not execute immediately.
  • MKT (Market Order): The order executes immediately at the best available current market price. This ensures execution but the exact price may vary from what you expected.

Your available collateral, utilized collateral, and overall account balance can be viewed in the “Fund Management” section of your TMS account under “Collateral Management.” The TMS dashboard also displays a summary of your collateral position.

The settlement for purchased shares is automatically processed from your available collateral loaded in your TMS account. You must ensure sufficient collateral (100% of the purchase value) is loaded before placing buy orders. Settlement follows the T+2 cycle as per NEPSE and CDSC regulations.

Yes, you can withdraw (refund) your available collateral:

  • Log in to your TMS account.
  • Go to “Fund Management” → “Collateral Management” → “Refund Collateral.”
  • Enter your bank account number and the amount you wish to withdraw.
  • Click “Submit.”

Please ensure your KYC is updated and there are no pending settlements before requesting a withdrawal.

Real-time NEPSE index charts are available on the TMS dashboard. Click on the chart displayed in the center of the dashboard to view the NEPSE index movement. You can adjust the timeframe by clicking on the “1s” button to select your preferred interval. For more detailed market data, visit nepalstock.com.np.

The Live Market section in TMS displays all actively traded company scripts (shares) on NEPSE during market hours, categorized as Advances (price increase), Declines (price decrease), and Neutral (no change). It shows real-time price movements, trading volumes, and last transaction prices (LTP) for all listed securities.

  • Order Book: Shows all your pending, executed, and cancelled orders. You can track the status of each order placed.
  • Trade Book: Shows all confirmed/executed trades with details including script name, quantity, price, trade time, and brokerage commission charged. You can filter by date and export records.

The Historical Order Book and Historical Trade Book allow you to view your past orders and trades beyond the current trading day. Select your desired date range to filter and view historical transaction records. This is useful for tracking your investment history and generating account statements.

o check your day’s profit or loss:

  • Log in to your TMS account.
  • Go to the “Reports” section.
  • Click on “Holding Report” or “Net Position” to view your day’s profit and loss along with your overall portfolio position.

The Net Position page shows your daily trading activity summary, including: scripts (shares) bought and sold on the current day, the net quantity held, and your overall financial position (amount owed to the broker or amount receivable from the broker) based on the day’s trades.

Yes, you can create a custom watchlist in TMS to track your preferred shares. Click the “+” (plus) button in the Market Watch section, name your new watchlist, search for the scripts you want to add, and save. You can create multiple watchlists to organize your tracking.

Use the filter/dropdown option in the Market Watch section to switch between your watchlists: Index Watchlist (all NEPSE-listed companies), DP Watchlist (shares in your DEMAT account), My Watchlist (custom lists you created), or any other custom watchlist.

  • Log in to your TMS account at tms77.nepsetms.com.np.
  • Click on your profile icon in the top right corner.
  • Select “Change Password.”
  • Enter your current password, then your new password, and confirm.
  • Click “Save” to update your password.

If you have forgotten your current password, use the “Forgot Password” option on the login page.

Yes, collateral is mandatory for trading. As per SEBON regulations, you must deposit 100% of the total trading amount as collateral before placing buy orders. This collateral is fully refundable upon request after trade settlement. Nabil Stock Dealer maintains a 1:1 collateral policy (no leverage for standard cash accounts). For leveraged trading, please inquire about our Margin Trading facility.

  • Log in to your TMS account at tms77.nepsetms.com.np.
  • Go to “Fund Management” from the navigation panel.
  • Click on “Collateral Management”.
  • Select “Load Collateral.”
  • Select your bank, account type, and enter the amount.
  • Click “Submit” to complete the transaction.

You can also transfer funds directly via Connect IPS or bank transfer to our linked accounts.

  • Log in to your TMS account at tms77.nepsetms.com.np.
  • Go to “Fund Management.”
  • Click “Collateral Management.”
  • Here you can: Load Collateral (add funds), Refund Collateral (withdraw funds), and view your Collateral Balance and Transaction History.

  • Log in to your TMS account at tms77.nepsetms.com.np.
  • Go to “Fund Management.”
  • Click “Collateral Management” → “Refund Collateral.”
  • Enter your bank account number and the amount to refund.
  • Click “Submit.”

Refund requests submitted before 3:00 PM on working days are generally processed the same day.

If your collateral is not reflecting in TMS after loading, please:

  • Wait 10–15 minutes as loading from Connect IPS or online banking can take a few minutes.
  • Check your transaction history under “Collateral Management” to confirm the transfer was successful.
  • If the amount is visible in your bank statement but not in TMS, contact us immediately at info@nabilstockdealer.com.np with your Client ID and a copy of the payment receipt.

Collateral loaded via Connect IPS typically reflects in your TMS account within 10–15 minutes. If more than 15 minutes have passed and the amount is still not showing, please email info@nabilstockdealer.com.np with your payment receipt and Client ID for assistance.

There is no specific upper limit set by Nabil Stock Dealer for loading collateral in TMS. However, individual banks and Connect IPS may have their own per-transaction and daily limits. Please check with your respective bank for applicable limits. For large transfers, a direct bank transfer to our account may be more convenient.

You may transfer funds directly to Nabil Stock Dealer’s accounts for collateral loading. For current bank account details, please visit our website at www.nabilstockdealer.com.np or contact our office at 01-5350892 / 01-5350893 during office hours (Sunday–Thursday: 10 AM – 3:30 PM).

To request a refund of your collateral or surplus funds, you may:

  • Submit a withdrawal/refund request through your TMS account under “Fund Management” → “Collateral Management” → “Refund Collateral.”
  • Email us at info@nabilstockdealer.com.np from your registered email, mentioning your Client ID and the amount you wish to refund.

Refunds are processed to your linked bank account. Please ensure your bank account details and KYC are up to date.

After selling shares on NEPSE, the settlement follows a T+2 cycle (Trade date plus 2 working days) as per CDSC and NEPSE regulations. Once settlement is completed, funds are deposited to your linked bank account within T+2 cycle.

The “Payment Due” notice in TMS is a system display and cannot be manually removed by the client. This notice does not restrict you from trading. We recommend cross-referencing with the account statement shared by our team via email rather than the TMS display. If you believe there is an error, please contact us at info@nabilstockdealer.com.np with your Client ID and a screenshot of the issue.

After selling shares, your account balance in TMS(Collateral) can be updated immediately after client requests. The amount is reflected after deduction of applicable charges including brokerage commission, SEBON regulatory fee, and Capital Gains Tax (CGT).

This is a known TMS display behavior. Once a refund request is submitted, it continues to show as “pending” in the system by default even after the refund has been processed. This will not affect your trading activities. If you wish to have this cleared from the display, please contact us at info@nabilstockdealer.com.np or call 01-5350892 with a screenshot and your Client ID.

Collateral refund requests submitted before 3:00 PM on a working day are typically processed within the same day or by the next working day. Please ensure your bank account details in TMS are correctly updated to avoid any delays.

Refund delays may occur due to the following reasons:

  • Mismatch in your bank account details registered in TMS.
  • Delayed settlement due to a Book Closure period of the company whose shares were sold.
  • Outdated KYC information — please verify your KYC is current.

Please send an email to info@nabilstockdealer.com.np with your client ID, date of sale, and the amount expected. Our team will investigate and resolve the issue promptly.

Purchased shares are transferred to your DEMAT account within T+2 working days (Trade date plus 2 working days) as per NEPSE and CDSC settlement rules, provided your collateral/ledger balance is clear. Occasionally, Book Closure periods of certain companies may cause delays. Please check the Book Closure calendar on CDSC’s website. If shares are still not received after T+2, contact us at info@nabilstockdealer.com.np.

PO share allotment is managed by the respective Merchant Bank or Registrar to the Shares (RTS), not by your broker. Please:

  • Check your allotment result at: https://iporesult.cdsc.com.np/
  • Contact the relevant Merchant Bank or RTS handling the IPO for your specific allotment query.
  • Allotted shares are typically credited to your DEMAT account within a few working days after allotment. Please allow some time before contacting us.

Shares take T+2 working days to settle and appear in your DEMAT/MeroShare account after purchase. Please verify your settlement date and check again by the end of that day. If the expected settlement date has passed and shares are still not credited, contact us at info@nabilstockdealer.com.np with your Client ID and trade details.

After purchasing shares on NEPSE, they are credited to your DEMAT account within T+2 working days (2 working days after the trade date). This is the standard settlement cycle as mandated by CDSC and NEPSE.

Yes, shares can be transferred between family members, but the process must comply with CDSC regulations. This typically involves an off-market transfer and requires:

  • Completion of a Share Transfer Form / DIS (Delivery Instruction Slip)
  • Valid identification documents of both the transferor and transferee
  • Payment of applicable transfer charges and Capital Gains Tax (CGT) if applicable

Please visit our office in person at IJ Plaza, Durbarmarga, Kathmandu for detailed guidance on the transfer process, or email info@nabilstockdealer.com.np for initial consultation.

WACC stands for Weighted Average Cost of Capital (in the context of share trading in Nepal, it refers to the Weighted Average Cost per unit of shares held). It represents the average purchase cost per share you currently hold, calculated based on all your purchase transactions.

WACC is essential for determining your Capital Gains Tax (CGT) liability when you sell shares. CGT is applied only on the profit earned (selling price minus WACC). Tax rates: 7.5% for short-term gains (held less than 1 year) and 5% for long-term gains (held more than 1 year) for individual investors.

  • Log in to your MeroShare account at meroshare.cdsc.com.np.
  • Click on “Purchase Source” from the navigation menu.
  • Select (tick) the relevant scrip (company shares) you want to calculate WACC for.
  • Click “Proceed.”
  • Read and confirm the terms and conditions.
  • Click “Update” to generate and save the WACC rate for that scrip.

This must be done before completing EDIS for any sold shares.

The holding period is the number of calendar days you have held ownership of a particular share. It is calculated to determine whether your investment qualifies as a short-term or long-term holding, as different Capital Gains Tax (CGT) rates apply:

  • Short-term (less than 365 days): CGT at 7.5% of profit
  • Long-term (365 days or more): CGT at 5% of profit

This calculation is done automatically in MeroShare based on your purchase history.

  • Log in to your MeroShare account at meroshare.cdsc.com.np.
  • Click on “Purchase Source.”
  • Then click on “My Holdings.”
  • Select (tick) the relevant scrip.
  • Click “Proceed” to view the holding days for that share.

This information is required during the EDIS process to accurately determine your CGT liability.

To open a Margin Trading account with Nabil Stock Dealer:

  • Visit our office in person at IJ Plaza, Durbarmarga, Kathmandu.
  • Request a Margin Trading application form.
  • Submit the form along with required documents (see below).
  • Our team will review your application and contact you for further processing.

Note: As Margin Trading involves a credit/loan component, in-person application is mandatory as per regulatory requirements.

  • Citizenship Certificate (Copy)
  • 2 recent Passport-size photographs
  • PAN Card (Copy)
  • CIB (Credit Information Bureau) Report
  • Guarantor’s KYC documents, photograph, and Citizenship Certificate copy
  • Completed Margin Trading Agreement form

As per SEBON’s Margin Trading Facility Directive, the minimum initial margin requirement is 30% of the total purchase value. Nabil Stock Dealer will provide up to 70% funding. The initial deposit required is a minimum of NPR 4,00,000 (Four Lakhs). Interest charges (approximately 1% per month including service charges) apply on the funded amount. For detailed terms, please contact our office.

Our main office is located at:

Nabil Stock Dealer Ltd. – Stock Broker No. 77

IJ Plaza, Durbarmarga, Kathmandu, Nepal

Office Hours: Monday – Friday: 9:00 AM – 5:00 PM

Transaction Hours: Monday-Friday: 11 AM to 3 PM

  • Phone: 01-5350892 | 01-5350893 | 01-5922251 | 01-5922252
  • Email: info@nabilstockdealer.com.np
  • Website: www.nabilstockdealer.com.np
  • Office: IJ Plaza, Durbarmarga, Kathmandu

Eligibility Requirements:

  • Valid Labour Permit (Shram Swikriti) issued by the Nepal Government
  • Remittance Savings Account in a Nepal bank
  • Active DEMAT account and MeroShare account

Required Documents (bank may request):

  • Citizenship Certificate / National ID
  • Passport copy
  • Visa copy
  • Labour Permit (Shram Swikriti)
  • Passport-size photograph
  • Remittance proof

Step-by-Step Process:

  • Open a Remittance Savings Account at a Nepal bank.
  • Open or confirm your DEMAT account through a registered Depository Participant (DP).
  • Obtain your CRN (C-ASBA Registration Number) by filling the C-ASBA form at the bank.
  • Log in to MeroShare and link your bank account.
  • Apply for IPO through MeroShare during the application period.

Yes. Nabil Stock Dealer Ltd. strictly adheres to the Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) regulations as stipulated by the Securities Board of Nepal (SEBON), Nepal Rastra Bank (NRB), and the Government of Nepal.

As per these regulations:

  • Investors must declare the source of funds for transactions above NPR 10,00,000 (Ten Lakhs) at once.
  • Acceptable sources of funds include: salary/employment income, business income, bank loans, share loans, remittances, inheritance, etc.
  • Suspicious or unverifiable transactions may be reported to the Financial Intelligence Unit (FIU) of Nepal Rastra Bank.
  • All investors must keep their KYC updated as part of AML compliance.